Scheduler
About us
We are Vantify. Through our unique compliance ecosystem, we deliver integrated platforms that enhance visibility, increase productivity, and minimise risk. Trusted by leading organisations like Ambassador Theatre Group, CompassRock and CEG, our integrated products cover every aspect of compliance, from risk assessments to supply chain management. When everything works together, you can spend more time on other things that matter to your business. That’s why our products have been designed to integrate with each other, helping you save time, maximise performance and maintain compliance.
About the role
We’re looking for an organised and proactive Scheduler to become a key part of our dynamic team. In this role, you’ll report to the Scheduling Team Leader and play a vital part in crafting visit schedules for our consultants. Your main focus will be balancing client needs with diary efficiency to keep operations running smoothly.
You’ll be responsible for coordinating schedules, identifying the best calendar openings and working closely with clients to confirm convenient dates and times.
If you thrive on managing multiple priorities, love coordinating logistics, and enjoy making things run like clockwork, this could be the perfect role for you. At Vantify, you’ll be part of a supportive team, contribute to a meaningful mission and have real opportunities to grow.
What you’ll be getting up to
- Work closely with both clients and consultants to thoughtfully plan site visits, striking the right balance between efficiency, cost-effectiveness and client satisfaction. You’ll take the time to understand each client’s unique needs and tailor schedules to deliver an exceptional experience every time.
- Maximise diary efficiency by prioritising directly employed consultants first, followed by associates, to ensure optimal productivity across the team.
- Assign appointments to consultants based on the specific nature of the visit, ensuring the right expertise is matched with each task to achieve optimal results and client satisfaction.
- Work closely with consultants to maintain up-to-date diary availability, ensuring schedules remain accurate and reflect real-time changes.
- Serve as a key point of contact for clients, facilitating communication and sharing essential information via phone and email to ensure they remain informed and supported.
- Keep internal scheduling systems updated with the status of visits, ensuring accurate and easily accessible records for the team.
- Collaborate effectively with other departments to address scheduling queries and provide information that supports broader operational goals.
- Respond to client inquiries in a proactive and positive manner, resolving issues when possible and escalating more complex concerns to maintain high client satisfaction.
- Represent the scheduling team at client meetings when needed, fostering strong relationships and providing valuable insights to enhance the overall client experience.
- This role places you at the heart of operations, coordinating activities that directly influence client satisfaction and team efficiency. You’ll thrive in a collaborative environment where your organisational skills, attention to detail and proactive approach will make a significant impact!
What we're looking for
The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focusing on solutions. We listen to understand client needs, delivering expert guidance and a high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focusing on innovation.
In order to excel in this role you need…
- Organised and proactive individual who thrives in a dynamic environment.
- Works closely with clients and consultants to deliver exceptional service.
- Keen eye for detail, balancing efficiency, cost-effectiveness, and client needs when planning site visits.
- Confident in managing schedules and assigning appointments based on expertise.
- Ensures diaries are fully optimised.
- Strong communication skills, acting as a key point of contact for clients via phone and email.
- Collaborates seamlessly across departments, addresses scheduling queries, and maintains accurate records.
- Represents the scheduling team at client meetings to strengthen relationships and drive positive outcomes.
- Self-motivated, highly organised, and ready to take ownership of a role that impacts client satisfaction and team productivity.
Why join us?
We put people first—whether it’s our customers or our colleagues. When you join us, you’ll be part of a supportive team that values collaboration, innovation, and professional growth. We’ll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.
Our benefits
We aim to support our colleagues both professionally and personally. Here’s a snapshot of what we offer:
- Salary: £25,000 – £27,000 per annum
- Location: Office Based – Stoke Prior, Bromsgrove.
- Working Pattern: Monday to Friday 9-5:30pm with a one hour unpaid lunch break.
- Annual Leave: 25 days holiday in addition to usual bank holidays.
- Wellbeing – Health cash plan, company sick pay scheme, gym discounts, cycle to work scheme, mental health first aiders and an enhanced employee assistance programme
- Financial – Salary sacrifice pension scheme and exclusive shopping discounts through MyVantify our benefits platform
- Family – We enhance statutory entitlements for family leave policies, regular opportunities to support our charity partner – Mind, you'll be covered by our group life insurance for 3 x your annual salary and we offer a one-off 2 week period of paid leave for a life event when you complete 5 years of service
- Community – Volunteer days and religious holiday swaps
- Social – We host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
- Development – We’ll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library
